Tag: #bfsi
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Enabling AI-Driven Grievance Redressal in Indian Banking with Databricks
Indian banks have witnessed a persistent rise in customer complaints despite significant digital investments. According to the RBI’s Annual Report on the Banking Ombudsman Scheme, customer grievances across Scheduled Commercial Banks (SCBs) rose by over 30% between FY21 and FY23. The top three areas of concern include: • Unauthorized electronic transactions • Delays or failure…